Shipping policy
We ship worldwide from our fulfilment partner in Asia. Everything below reflects how the store is actually configured — if a rate at checkout ever disagrees with this page, the checkout is correct and we want to hear about it at info@cairn.now.
Rates
| Destination | Order under threshold | Free shipping at |
|---|---|---|
| United States, Canada, United Kingdom, Israel and the EU | US$5.00 flat | US$60.00 |
| Rest of world | US$5.00 flat | US$50.00 |
Rates are shown in US dollars and calculated on the order subtotal after any discount. Buy 2 Get 1 and Buy 3 Get 2 orders comfortably clear the free-shipping threshold.
Where we cannot ship
We currently do not ship to Puerto Rico or the U.S. Virgin Islands. All 50 states, Washington D.C., and APO/FPO/DPO military addresses are served normally.
Processing and delivery
Orders are processed within 1–3 business days. Once dispatched, typical delivery times are:
- United States: 7–15 business days
- Canada, UK, EU: 10–20 business days
- Rest of world: 12–25 business days
These are estimates, not guarantees. Customs inspections, peak season and carrier delays can extend them. Orders placed on a weekend or public holiday begin processing the next business day.
Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking can take 2–5 business days to show its first scan — this is normal and does not mean the parcel is lost.
Customs, duties and taxes
Prices shown at checkout do not include import duties or taxes. For most destinations no duty is charged on an order of this size, but where your country does levy one, the recipient is responsible for it. We cannot mark parcels as gifts or under-declare their value.
Wrong or incomplete addresses
Please check your shipping address carefully. If an order has not yet dispatched we can usually correct it — email us as soon as you notice. Once dispatched, an address cannot be changed, and a parcel returned to us as undeliverable will be refunded minus the original shipping cost.
Lost or damaged parcels
If tracking has not updated for 15 business days, or your bottle arrives damaged, contact info@cairn.now with your order number and (for damage) a photo. We will replace it or refund it. See our Refund Policy.
CAIRN is operated by ALPHUS INTERNATIONAL TRADE LIMITED, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong.